Cancelling your order
Contact us as soon as possible with your order number — by email, phone or the contact form.
Orders that have not been dispatched are cancelled free of charge and fully refunded.
Once an order has been dispatched it can no longer be cancelled; please see our Return policy.
Cancellations by us
We may cancel an order if the prescription cannot be verified or approved, if dispensing would not be safe, if an item is unavailable, or if payment cannot be confirmed. We will always tell you why, and refund any payment in full.
Refund of cancelled orders
Refunds for cancelled orders are made as described in our Refund policy.