Processing time
Orders are processed after a licensed pharmacist has reviewed and approved your prescription. Most orders are approved within 1–2 business days. We will email you if we need more information.
Delivery times
Once dispatched, delivery usually takes 7–21 business days depending on your location and the dispensing country.
The dispensing country is disclosed to you before you place your order.
Delivery times are estimates and can be affected by customs and courier delays outside our control.
Shipping charges
Any shipping charge is shown at checkout before you place your order. Orders that meet the free-shipping threshold shown on the website ship free of charge.
Tracking your order
As soon as your order ships, we email you a tracking number. You can also follow your order in My account or on the Track order page.
Customs and import
Orders may be subject to customs checks. If a parcel is held by customs we will help you with the information required. Please make sure the medicine may be imported for personal use in your country.
Delivery problems
If your parcel is late, damaged or missing, contact us with your order number and we will investigate with the courier.