Medicines
Because we cannot guarantee how medicines were stored once they left our pharmacy, dispensed prescription medicines cannot be returned for resale. This protects every patient we serve.
When we will accept a return
You received the wrong medicine, strength or quantity.
The product arrived damaged, tampered with or past its expiry date.
We made an error in dispensing your order.
How to request a return
Contact us within 14 days of delivery with your order number and photos of the product and packaging.
Do not use the product, and keep it in its original packaging.
Our team will explain the next steps. Where a return is approved, we cover the return postage.
Refunds and replacements
Approved returns are replaced or refunded as described in our Refund policy.